Sunday’s state government ‘roadmap to recovery’ announcement has outlined a strict and lengthy pathway to re-opening. For TAG, this means our team will continue to work remotely. However, rest assured we will still remain virtually ‘open for business’!
Our team are available to be contacted as usual, and we will remain available to you to address any questions. Please do not hesitate to contact us with any concerns.
Here are some of the changes we have put in place to ensure that our client’s needs are still met:
We are actively monitoring and responding to all emails. If you can email us your query, please do so at email@example.com.
Our office phone is being diverted to our friendly team and our business hours remain as normal (Monday to Friday, 9am to 5pm). If our phone does go to voicemail, please leave a message so we can get back to you.
Scheduled meetings with clients and suppliers are being carried out either via telephone or video conference. Our friendly team are happy to help you set up for virtual meetings should you need any assistance.
We have limited access to mail during this time which will delay our response time. Please email where possible or contact us to discuss alternatives to mail.
Please scan and email documents where possible instead of mailing. If you need any help with documents, please contact us.
We ask that invoices are paid through our online portal, go to: https://www.tagfinancial.com.au/pay-my-invoice
We understand that these are challenging times for everyone. The actions we have taken will ensure we continue to deliver a great level of service to our highly valued clients, whilst also minimising any risk to the health and wellbeing of our team and clients.
We will continue to update you regarding our working arrangements in line with future government updates.
If you have any questions, please contact us on 03 9886 0800 or via email.
We wish everyone the best of health during this difficult time.
Disclaimer: The information contained is general in nature. Professional advice should be sought before acting on any aspect on this page. Financial planning services provided by TAG Financial Advisors Pty Ltd (ABN 77 154 205 017 AFSL 415632), a wholly owned subsidiary of TAG Financial Services Pty Ltd (ABN 67 075 374 686). Copyright 2020. Please do not reproduce without the expressed written consent of the author.